Alloy and Steel Wheel Guarantee and Warranty Information
Our goal is 100% customer satisfaction by providing you with the safest and best quality reproduction factory oem replacement wheels in the market place. If you’re not, we are not happy.
- Please inspect the product when you receive them. If there is any shipping damage or rare quality issues that we missed, contact us immediately by email with pictures, or by phone. Strict Policy Notice: Once the product has had a tire installed, we cannot exchange it or take it back for a refund.
- Our fitment guarantee is based on you ordering the right wheel and us receiving the correct make and model information. Wrong information can void the guarantee if mounted on the incorrect make or model year.
- All wheels are guaranteed straight and guaranteed to balance. Balance guarantee is valid up to 30 days past delivery date. Contact as soon as possible if there is an issue, from the tire shop if you can and we can try to help diagnose the issue.
- Our finish guarantee for painted and machined wheels, which all have a clearcoat, is for 24 months from the date of purchase under normal usage. Damage caused by improper mounting, bad roads, hitting curbs, using acids and buffing compounds and extreme weather conditions is not covered.
- Our finish guarantee on chrome wheels is for 12 months from the date of purchase under normal wear and care conditions. Damage from corrosion due to road salt or chemicals is not covered.
Each guarantee will be handled on a case by case basis. Damage caused by abnormal usage will be excluded and not covered. Proper care is essential. Please only use nonabrasive and mild soaps with a soft brush to clean and never use any products that contain acid.
Feel free to contact us with any questions about our products or policies at the contact info below. Thank you.
Contact Info
Email: order@factorywheelreplacement.com
Phone: 1 (800) 311-2602